1. Introduction:
Welcome to Fak Engineering Ltd, This Delivery Policy outlines how we deliver our virtual products and services to our valued customers. Please read this policy carefully before making a purchase.
2. Delivery Method:
We deliver our virtual products and services electronically, typically through digital downloads, email, or access to online platforms. The specific delivery method may vary depending on the nature of the product or service.
3. Ordering Process:
To order our virtual products or services, follow these simple steps:
a. Visit our website and browse our offerings.
b. Select the product or service you wish to purchase.
c. Add the selected item to your cart and proceed to the checkout.
d. Provide the necessary information and select your preferred payment method.
e. Confirm your order and complete the payment.
4. Payment Options:
We accept the following payment methods:
- Credit and Debit Cards
5. Order Confirmation:
After completing your purchase, you will receive an order confirmation via email. This confirmation will include your order details, payment receipt, and any relevant download links or access instructions.
6. Delivery Timeframes:
Delivery timeframes may vary based on the specific product or service you have purchased. Some products may be available for instant download, while services may be scheduled for a specific date and time. Any delivery timeframes will be communicated to you during the ordering process.
7. Access and Activation:
For software or services, we will provide clear instructions on how to access or activate them. Please follow these instructions carefully to ensure a smooth experience.
8. Product or Service Support:
If you require assistance or have questions regarding your purchase, our customer support team is here to help. You can reach us through email at info@fakengineering.com, and we aim to respond within 12 hours during our business hours.
9. Refunds and Returns:
Our refund and return policy is outlined in a separate policy document. Please review our Refund and Return Policy for details on eligibility and the process for requesting a refund.
10. Security and Privacy:
Rest assured that your personal and payment information is secure. We take data privacy seriously and follow industry best practices. For more information, please refer to our Privacy Policy.
11. Updates and Maintenance:
For software and services, we may provide updates or maintenance. Details about these will be communicated to you as they become available.
12. Licensing and Usage Rights:
The product description or service agreement will clearly state any licensing terms or usage rights for our products or services.
13. Intellectual Property and Copyright:
We retain all rights to our intellectual property and copyrighted material. Usage is subject to the terms outlined in our Terms of Use.
14. Termination of Services:
In rare cases, we may need to terminate services. We will communicate any such circumstances to affected customers and outline the steps to be taken.
15. Feedback and Complaints:
We value your feedback and encourage you to share your thoughts with us. If you have concerns or complaints, please contact us using the information provided on the “Contact Us” page.
16. Changes to the Delivery Policy:
We reserve the right to update this delivery policy as needed. Any changes will be posted on our website, and the date of the latest revision will be updated above.
17. Contact Information:
If you have any questions or require assistance, please don’t hesitate to contact us:
- Email: info@fakengineering.com
- Phone: + 234 (800) 211-3134
18. Legal Compliance:
Our delivery policy complies with all relevant laws and regulations, including consumer protection and data privacy laws.
Thank you for choosing Fak Engineering Ltd, We are committed to providing exceptional virtual products and services.
